I’m so happy I didn’t listen to the reviews! I was hesitant but in a pinch as the other places I called couldn’t get the job done in time. Customer service was great, the guy at the counter said he wasn’t there a year ago when the bad comments were made and i promised i’d leave a review. He was super nice to me and originally said he’d need 3-4 days to do my job but when i told him i needed it done by friday, he said he would get it done for me. I love it. and my bf loved it too! I got his name put on a robe for him.